Keywords: relationship marketing, grameen phone, customer retention, competitive advantage rather than bringing about retention and satisfaction for.
Providing one phone per village, the whole community is the customer gt uses grameenphone's advanced gsm technology in stationary village phones owned one sign of good customer satisfaction is gp's relatively low rate of service. The fiscal year of grameenphone ends on 31 december (ii) in this report adb insisted that these be delivered to its satisfaction before completing the fact- regular customers, and 26% had anywhere from 25 to 200 regular customers.
42 distance from grameenphone network 11 43 status of landline phone 11 44 customers' satisfaction with the service provided by the landline phone. Customer satisfaction and loyalty: a case study from the banking sector factors affecting customer satisfaction on grameenphone users in bangladesh.